Frequently Asked Questions

Everything you need to know about ZennJob's AI-powered resume builder and career tools

Getting Started

How does the AI resume builder work?

Our AI analyzes your career information and optimizes your resume content for ATS systems and recruiters. It improves bullet points, suggests better keywords, and formats everything professionally. The AI understands industry standards and helps you present your experience in the most compelling way possible.

Can I import my existing resume?

Yes! You can upload your current resume in PDF or Word format, and our AI will extract and structure the information automatically, saving you time on data entry. The system preserves your content while reorganizing it for optimal impact.

How do I get started with ZennJob?

Simply sign up for a free account, upload your existing resume or start from scratch, and let our AI guide you through optimizing your content. You can have a professional resume ready in minutes. Visit our Resume Builder to get started.

Features & Tools

Can I tailor my resume for specific jobs?

Absolutely! Our Tailor Resume feature analyzes job descriptions and customizes your resume content, skills, and keywords to match specific positions. This significantly increases your chances of getting past ATS systems and landing interviews.

How does the ATS optimization work?

Our AI ensures your resume passes Applicant Tracking Systems by using proper formatting, relevant keywords, and industry-standard structure. We analyze job descriptions to identify the most important keywords and ensure they're naturally integrated into your resume. Learn more about ATS optimization in our Career Blog.

How accurate is the resume rating feature?

Our Resume Rating feature analyzes 25+ factors including content quality, ATS compatibility, formatting, keyword optimization, and industry best practices. It provides actionable feedback based on what recruiters and hiring managers actually look for.

Can I generate cover letters too?

Yes! Our Cover Letter Generator creates personalized, compelling cover letters that complement your resume. It analyzes the job description and your background to craft targeted letters that highlight your most relevant qualifications.

Pricing & Plans

What's included in the free plan?

The free plan includes basic resume building, access to one template, unlimited AI optimizations, and the limited ability to download your resume. It's perfect for getting started and trying out our platform. See our full Pricing details for feature comparisons.

What additional features do I get with premium?

Premium users get unlimited AI optimizations, access to all templates, advanced ATS analysis, unlimited resume downloads, cover letter generation, resume tailoring for multiple jobs, and priority customer support. View all premium features on our Pricing page.

Can I cancel my subscription anytime?

Yes, you can cancel your premium subscription at any time. You'll continue to have access to premium features until the end of your current billing period, and you can always re-subscribe later. You can manage your subscription in your Dashboard.

Technical Support

What file formats can I upload?

You can upload resumes in PDF, DOC, and DOCX formats. Our AI parser works best with clearly formatted documents and can extract information from most standard resume layouts.

Why isn't my resume parsing correctly?

If your resume isn't parsing correctly, try uploading a cleaner version with standard formatting. Avoid complex layouts, images, or unusual fonts. If you continue having issues, our support team can help manually review your document.

How do I contact customer support?

You can reach our support team through our Contact Us page, by emailing support@zennjob.com, or through the in-app chat feature. Premium users receive priority support with faster response times.

Still have questions?

Our support team is here to help you succeed in your job search.